:root{--navy:#0b1f33;--navy-2:#12344a;--ink:#14202b;--paper:#eef2f4;--white:#fff;--teal:#078779;--teal-soft:#e5f4f1;--coral:#ef6548;--gold:#f3b83e;--muted:#667784;--line:#d8e0e5;--soft:#f7f9fa;--shadow:0 16px 40px rgba(11,31,51,.1)}
*{box-sizing:border-box}html,body{height:100%;margin:0}body{color:var(--ink);background:var(--paper);font-family:Inter,ui-sans-serif,system-ui,-apple-system,"Segoe UI",sans-serif;letter-spacing:0}button,input,textarea,select{font:inherit}button,a,select{cursor:pointer}:focus-visible{outline:3px solid var(--gold);outline-offset:2px}[hidden]{display:none!important}.owner-shell{min-height:100%;display:grid;grid-template-rows:auto 1fr}.topbar{min-height:72px;display:flex;align-items:center;justify-content:space-between;padding:10px 22px;color:#fff;background:var(--navy);border-bottom:3px solid var(--gold);box-shadow:0 6px 24px rgba(11,31,51,.2);position:relative;z-index:10}.brand{display:flex;align-items:center;gap:12px}.brand>span{width:42px;height:42px;display:grid;place-items:center;color:var(--navy);background:var(--gold);font-weight:950;box-shadow:4px 4px 0 #2b5369}.brand div{display:grid;gap:2px}.brand strong{font-size:16px}.brand small{color:#bdd0da;font-size:11px}.header-actions{display:flex;align-items:center;gap:8px}.header-actions button,.header-actions a{min-height:38px;display:inline-flex;align-items:center;padding:7px 12px;color:#eaf2f5;background:#ffffff0a;border:1px solid #557184;text-decoration:none;font-size:11px;font-weight:800}.header-actions button:hover,.header-actions a:hover{background:#ffffff16}.live-status{display:flex;align-items:center;gap:7px;margin-right:4px;color:#c9d8df;font-size:11px}.live-status i{width:8px;height:8px;border-radius:50%;background:var(--gold)}.live-status.is-live i{background:#36d392;box-shadow:0 0 0 4px #36d39222}.eyebrow{color:var(--teal);font-size:10px;font-weight:900;text-transform:uppercase;letter-spacing:.08em}.login{width:min(440px,calc(100% - 30px));margin:80px auto;padding:34px;background:#fff;border-top:5px solid var(--coral);box-shadow:var(--shadow)}.login h1{margin:7px 0 5px;font-size:30px}.login p{color:var(--muted)}.login form{display:grid;gap:10px}.login input,.login button{min-height:50px;padding:10px 12px}.login input{border:1px solid var(--line)}.login button{color:#fff;background:var(--teal);border:0;font-weight:850}.dashboard{min-height:0;display:grid;grid-template-columns:330px minmax(0,1fr)}.inbox-panel{min-height:0;overflow:auto;padding:20px 16px 28px;background:#fff;border-right:1px solid var(--line)}.inbox-heading{display:flex;align-items:flex-start;justify-content:space-between;gap:10px}.inbox-heading h2{margin:3px 0 2px;font-size:22px}.inbox-heading small{color:var(--muted)}.inbox-heading>button{padding:7px 9px;color:#a33126;background:#fff5f3;border:1px solid #efb9b1;font-size:10px;font-weight:800}.search{display:grid;gap:6px;margin:18px 0 12px}.search span{font-size:10px;font-weight:850;text-transform:uppercase}.search input{width:100%;min-height:44px;padding:10px 12px;border:1px solid var(--line);background:var(--soft)}.filters{display:flex;gap:6px;overflow-x:auto;padding:0 0 12px}.filters button{flex:0 0 auto;padding:7px 10px;color:var(--navy);background:#fff;border:1px solid var(--line);font-size:10px;font-weight:800}.filters button.active{color:#fff;background:var(--teal);border-color:var(--teal)}.session-list{display:grid;gap:8px}.session-button{width:100%;display:grid;gap:6px;margin:0;padding:13px 14px;text-align:left;background:#fff;border:1px solid var(--line);border-left:4px solid transparent;transition:border-color .16s,background .16s,transform .16s}.session-button:hover{transform:translateX(2px);border-color:#aac0cb}.session-button.is-active{border-left-color:var(--coral);background:#fff8f3}.session-button.is-unread{box-shadow:inset 4px 0 var(--gold)}.session-button.needs-teacher{border-right:3px solid var(--coral)}.session-top{display:flex;align-items:center;justify-content:space-between;gap:8px}.session-top strong{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:13px}.session-top b{flex:0 0 auto;padding:4px 6px;color:#fff;background:var(--coral);font-size:8px;text-transform:uppercase}.session-button>span:not(.session-top){overflow:hidden;color:#41535d;font-size:12px;text-overflow:ellipsis;white-space:nowrap}.session-button small{color:var(--muted);font-size:10px}.status-pill{width:max-content;padding:4px 7px;background:var(--teal-soft);color:var(--teal)!important;font-size:9px!important;font-weight:900;text-transform:uppercase}.workspace{min-width:0;min-height:0;background:linear-gradient(180deg,#f8fafb,var(--paper))}.thread-empty{height:100%;display:grid;place-content:center;gap:8px;color:var(--muted);text-align:center}.thread-empty::before{content:'↙';width:58px;height:58px;display:grid;place-items:center;margin:0 auto 8px;color:var(--teal);background:var(--teal-soft);font-size:26px}.thread-empty strong{color:var(--navy);font-size:26px}.active-thread{height:calc(100vh - 72px);display:grid;grid-template-rows:auto minmax(180px,1fr) auto;min-height:0}.parent-summary{display:grid;grid-template-columns:minmax(230px,1fr) minmax(180px,230px) auto;align-items:start;gap:16px;padding:18px 22px;background:#fff;border-bottom:1px solid var(--line);box-shadow:0 7px 24px rgba(11,31,51,.05);position:relative;z-index:2}#profile-card{display:grid;gap:4px;padding-left:12px;border-left:4px solid var(--gold)}#profile-card strong{font-size:20px}#profile-card span,#profile-card a{color:var(--muted);font-size:11px}#profile-card a{width:max-content;color:var(--teal);font-weight:800}.profile-missing{color:#a85a20!important}.profile-facts{display:flex;flex-wrap:wrap;gap:6px;margin-top:6px}.profile-facts b{padding:5px 7px;color:var(--navy);background:var(--teal-soft);font-size:9px}.lead-controls{display:grid;grid-template-columns:1fr auto;gap:5px 7px}.lead-controls label{grid-column:1/-1;font-size:9px;font-weight:900;text-transform:uppercase}.lead-controls select,.lead-controls input{min-height:38px;width:100%;padding:7px 9px;border:1px solid var(--line);background:var(--soft)}.lead-controls button{min-height:38px;padding:6px 9px;color:#fff;background:var(--navy);border:0;font-size:10px;font-weight:800}.lead-controls span{grid-column:1/-1;color:var(--teal);font-size:9px}.thread-actions{display:flex;flex-wrap:wrap;justify-content:flex-end;gap:6px}.thread-actions button{min-height:36px;padding:7px 10px;color:var(--navy);background:#fff;border:1px solid var(--line);font-size:10px;font-weight:800}.thread-actions button:first-child{color:#fff;background:var(--teal);border-color:var(--teal)}.thread-actions button:last-child{color:#a33126}.owner-notes{grid-column:1/-1;display:grid;grid-template-columns:90px 1fr auto auto;align-items:center;gap:8px;padding-top:12px;border-top:1px solid var(--line)}.owner-notes label{font-size:10px;font-weight:900}.owner-notes textarea{min-height:44px;resize:vertical;padding:9px 11px;border:1px solid var(--line);background:var(--soft)}.owner-notes button{min-height:38px;padding:7px 12px;color:#fff;background:var(--navy);border:0;font-weight:800}.owner-notes span{color:var(--teal);font-size:10px}.thread-messages{min-height:0;overflow:auto;display:flex;flex-direction:column;gap:12px;padding:24px clamp(18px,3vw,44px)}.owner-message{max-width:min(72%,760px);padding:12px 14px;background:#fff;border:1px solid var(--line);box-shadow:0 5px 16px rgba(11,31,51,.05);white-space:pre-wrap;line-height:1.5}.owner-message.user{align-self:flex-start;border-left:4px solid var(--teal)}.owner-message.assistant{align-self:flex-start;color:#52636d;background:#f7faf9;font-size:13px}.owner-message.owner{align-self:flex-end;color:#fff;background:var(--navy-2);border-color:var(--navy-2)}.owner-message>span{display:block;margin-bottom:4px;color:var(--teal);font-size:9px;font-weight:900;text-transform:uppercase}.owner-message.owner>span{color:#cae3ea}.reply-form{display:grid;grid-template-columns:minmax(0,1fr) minmax(190px,220px);gap:10px;padding:16px 22px 18px;background:#fff;border-top:1px solid var(--line);box-shadow:0 -14px 34px rgba(11,31,51,.09);position:relative;z-index:3}.reply-heading{grid-column:1/-1;display:flex;align-items:end;justify-content:space-between;gap:12px}.reply-heading strong{font-size:15px}.reply-heading span{color:var(--muted);font-size:10px}.smart-replies{grid-column:1/-1;display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:8px}.smart-replies button{min-width:0;min-height:74px;display:grid;gap:3px;padding:10px 12px;text-align:left;color:var(--ink);background:var(--soft);border:1px solid var(--line);border-top:3px solid var(--teal);transition:transform .15s,border-color .15s,box-shadow .15s}.smart-replies button:hover{transform:translateY(-2px);border-color:#8abbb2;box-shadow:0 8px 18px rgba(11,31,51,.08)}.smart-replies button small{color:var(--teal);font-size:8px;font-weight:900;text-transform:uppercase}.smart-replies button strong{overflow:hidden;font-size:11px;text-overflow:ellipsis;white-space:nowrap}.smart-replies button span{display:-webkit-box;overflow:hidden;color:var(--muted);font-size:10px;line-height:1.35;-webkit-line-clamp:2;-webkit-box-orient:vertical}.smart-replies .preset-suggestion{border-top-color:var(--gold)}.reply-form textarea{min-height:96px;resize:vertical;padding:12px 14px;border:1px solid #aebbc2;background:#fcfdfd;line-height:1.5}.reply-form textarea:focus{border-color:var(--teal)}.reply-actions{display:grid;min-width:0;align-content:stretch;gap:7px}.reply-actions button,.reply-actions select{min-height:36px;padding:6px 8px;font-size:10px}.reply-actions select{display:none;width:100%;max-width:none;border:1px solid var(--line)}.reply-actions.library-open select{display:block}.reply-actions #send-reply{color:#fff;background:var(--teal);border:0;font-size:12px;font-weight:900}.reply-actions #more-replies{color:var(--navy);background:#fff;border:1px solid var(--line);font-weight:800}.typing-assist{grid-column:1/-1;padding:8px 10px;text-align:left;color:var(--navy);background:var(--teal-soft);border:1px solid #acd2c8;font-size:10px;font-weight:700}
@media(max-width:1050px){.dashboard{grid-template-columns:290px minmax(0,1fr)}.parent-summary{grid-template-columns:1fr minmax(170px,210px)}.thread-actions{grid-column:1/-1;justify-content:flex-start}.smart-replies{grid-template-columns:1fr 1fr}.smart-replies button:nth-child(3){display:none}}
@media(max-width:760px){.topbar{padding:8px 12px}.brand small,.live-status,.header-actions a{display:none}.header-actions button{padding:6px 8px;font-size:10px}.dashboard{grid-template-columns:1fr;grid-template-rows:230px minmax(0,1fr)}.inbox-panel{padding:12px;border-right:0;border-bottom:1px solid var(--line)}.active-thread{height:calc(100vh - 302px)}.parent-summary{grid-template-columns:1fr;padding:13px}.lead-controls,.thread-actions{grid-column:1}.owner-notes{grid-template-columns:1fr auto}.owner-notes label,.owner-notes textarea{grid-column:1/-1}.thread-messages{padding:14px 11px}.owner-message{max-width:92%}.reply-form{grid-template-columns:1fr;padding:12px}.reply-heading{align-items:start;flex-direction:column}.smart-replies{grid-template-columns:1fr 1fr}.smart-replies button{min-height:66px}.reply-actions{grid-template-columns:auto 1fr auto}.reply-heading,.smart-replies,.typing-assist{grid-column:1}.reply-actions select{max-width:none}.lead-controls select{max-width:none}}
@media(max-width:480px){.brand strong{font-size:14px}.smart-replies{display:flex;overflow-x:auto}.smart-replies button{flex:0 0 78%}.owner-message{max-width:96%}.reply-actions{grid-template-columns:1fr 1fr}.reply-actions #send-reply{grid-column:1/-1}.thread-actions button{flex:1}.parent-summary{max-height:250px;overflow:auto}}
.saved-note{grid-column:1/-1;padding:12px 14px;color:var(--navy);background:#fff8dc;border-left:4px solid var(--gold)}
.email-drawer{position:fixed;inset:72px 0 0;z-index:30;display:grid;grid-template-rows:auto auto 1fr;color:var(--ink);background:var(--paper)}.email-drawer>header{display:flex;align-items:center;justify-content:space-between;gap:18px;padding:18px 24px;color:#fff;background:var(--navy-2);border-bottom:3px solid var(--gold)}.email-drawer h2{margin:2px 0 0;font-size:24px}.email-drawer>header>div:last-child{display:flex;gap:7px}.email-drawer button{min-height:38px;padding:7px 11px;border:1px solid var(--line);background:#fff;color:var(--navy);font-weight:800}.email-drawer #connect-outlook{color:#fff;background:var(--teal);border-color:var(--teal)}.email-drawer #close-email{width:40px;padding:0;font-size:23px}.email-connection{min-height:38px;margin:0;padding:10px 24px;color:var(--muted);background:#fff;border-bottom:1px solid var(--line);font-size:12px}.email-layout{min-height:0;display:grid;grid-template-columns:360px minmax(0,1fr)}#email-list{min-height:0;overflow:auto;padding:14px;background:#fff;border-right:1px solid var(--line)}.email-item{width:100%;display:grid;gap:5px;padding:13px 14px;text-align:left;border:1px solid var(--line);border-left:4px solid transparent;background:#fff}.email-item+.email-item{margin-top:8px}.email-item.unread{border-left-color:var(--coral);background:#fff8f3}.email-item strong,.email-item span{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.email-item strong{font-size:13px}.email-item span{color:var(--muted);font-size:11px}.email-item small{color:var(--teal);font-size:10px}#email-reader{min-height:0;overflow:auto;padding:26px clamp(20px,4vw,54px)}.email-empty{height:100%;display:grid;place-content:center;gap:5px;text-align:center;color:var(--muted)}.email-empty strong{color:var(--navy);font-size:24px}.email-message{max-width:900px;margin:auto;background:#fff;border-top:4px solid var(--teal);box-shadow:var(--shadow)}.email-message>header{padding:20px 22px;border-bottom:1px solid var(--line)}.email-message h3{margin:0 0 7px;font-size:21px}.email-message header span{display:block;color:var(--muted);font-size:11px}.email-body{padding:22px;line-height:1.55}.email-reply{display:grid;gap:8px;padding:18px 22px;background:var(--soft);border-top:1px solid var(--line)}.email-reply textarea{min-height:120px;padding:12px;border:1px solid var(--line);resize:vertical}.email-reply button{justify-self:end;color:#fff;background:var(--teal);border-color:var(--teal)}.email-reply-status{color:var(--teal);font-size:11px}@media(max-width:760px){.email-drawer{inset:64px 0 0}.email-drawer>header{padding:12px 14px}.email-drawer>header .eyebrow{display:none}.email-drawer>header h2{font-size:18px}.email-layout{grid-template-columns:1fr}#email-list{max-height:36vh;border-right:0;border-bottom:1px solid var(--line)}#email-reader{padding:14px}.email-connection{padding-inline:14px}.header-actions #open-email{display:inline-flex}}
.saved-note strong{display:block;margin-bottom:4px;font-size:10px;text-transform:uppercase}
.saved-note p{margin:0;white-space:pre-wrap;font-size:13px;line-height:1.45}
.session-meta{display:flex!important;gap:5px;overflow:visible!important}
.session-meta i{font-style:normal}
.note-pill{width:max-content;padding:4px 7px;color:#7b5312;background:#fff2c5;font-size:9px;font-weight:900;text-transform:uppercase}
.thread-actions [data-contact-send]{border-color:#76a9a1;background:#edf8f5;color:#075e56}.thread-actions [data-contact-send="all"]{background:#087f73;color:#fff;border-color:#087f73}
.reply-attachment{display:flex;align-items:center;gap:10px;margin:10px 0}.reply-attachment button{border:1px solid #b8c8d1;border-radius:9px;padding:8px 11px;background:#f5f8fa;color:#173147;font-weight:800;cursor:pointer}.reply-attachment span{min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;color:#65798a;font-size:12px}.owner-chat-attachment{display:grid;grid-template-columns:minmax(0,1fr) auto;align-items:center;gap:8px;margin-top:9px;padding:9px;border:1px solid #bdd0d6;border-radius:10px;background:#fff}.owner-chat-attachment strong{min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.owner-chat-attachment button{border:1px solid #9db6be;border-radius:8px;padding:6px 9px;background:#eef6f5;color:#175b55;cursor:pointer}.owner-chat-media{grid-column:1/-1;display:block;width:100%;max-width:100%;max-height:380px;border-radius:9px;object-fit:contain;background:#eef4f3}.owner-chat-attachment video.owner-chat-media{background:#07131e}.owner-chat-attachment audio.owner-chat-media{height:42px;background:transparent}.owner-chat-attachment.is-unavailable::before{grid-column:1/-1;content:"Preview unavailable. Use Open file.";color:#7b4a3d;font-size:12px}